General FAQs

1. What is the SAFETY app?
The SAFETY app is a digital platform that connects users to essential emergency services, including ambulance, firefighting, towing, and security services, all in one place.

2. How is the SAFETY app different from ChaimBase?
ChaimBase is the company behind the SAFETY app. While ChaimBase focuses on building innovative safety solutions, the SAFETY app is the product designed to improve access to emergency services.

3. How do I use the SAFETY app?
Simply sign up, select the emergency service you need, confirm your request, and track the response in real-time.

4. Is the app free?
We offer a Free Plan with essential access, and paid plans for features like real-time tracking, priority service, and family safety monitoring.

5. How does the app ensure my data is safe?
We comply with the Nigeria Data Protection Act (NDPA) and use advanced encryption to protect your data.

---

Towing Services FAQs

6. How do I request a towing service?
Open the SAFETY app, select “Towing Service,” enter your location, and choose between a fixed price or negotiable rate.

7. Can I negotiate towing prices?
Yes! You can accept a fixed rate or negotiate directly with available towing providers.

8. What types of vehicles can be towed?
We support all vehicle sizes, including motorcycles, cars, SUVs, and large trucks.

9. Are towing services available 24/7?
Yes! Availability depends on providers in your location, but we aim to have round-the-clock towing support.

---

Security & Emergency Services FAQs

10. How do I request security assistance?
Select “Security” in the app and follow the request process to get connected to security support when needed.

11. What happens after I request an emergency service?
Once your request is submitted, a nearby provider is notified, and you can track their arrival in real-time.

---

Family & Subscription FAQs

12. Can I request emergency services on behalf of someone else?
Yes! With the Family Plan, you can request services for a loved one and gain visibility into their status during an emergency.

13. What’s the difference between the Free, Premium, and Family Plans?

• Free Plan – Basic access to emergency services.
• Premium Plan – Full tracking, priority service, and better emergency coordination.
• Family Plan – Coverage for multiple family members with shared tracking.